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Bookstore Etiquette
Dateline: 1/1/01
By Ann Zeise
I have been working part-time at our local Books, Videos &
Music store, and have encountered many interesting and friendly
people, and some very messy ones. It often entails some detective
work to find the exact title a customer wants. Here are some
suggestions of how you can help so that a clean copy of the product
you want can be found next time you go to the bookstore. Teach
your children these tips as well.
- When browsing books, slightly pull the book out next to the
book you are perusing. If you decide you don't want the book,
you can easily see where the book goes and can return it to its
proper place.
- Typically, books are arranged first by general topic (Sports),
then by a broad topic (Golf), by author's last name and then
by title. This is not the Dewey Decimal System, which is why
all the books about Tiger Woods aren't right next to each other.
Do your best to get a book back next to another book by the same
author.
- If you have walked clear across the store and then decided
not to purchase a book, do not shelve the golf book under "Fiction/Literature."
The next customer who may desperately need that book won't be
able to find it, and it may be weeks before a bookseller notices
that it is in the wrong place.
- Ideally, bring unwanted books to Customer Service or the
Information Desk. If that is too hard for you, leave the book
on top of the books on the shelf where you found it or neatly
on the floor next to the shelf where you found it. Bring the
book to the cash register and ask for it to be reshelved when
you check out. We'll reshelve it for you.
- Why do customers take books from a stack of one title and
leave them on a different stack?
- Whatever you do, do not leave books of an adult nature in
the children's section!
- Teach your children to respect the books in the store. They
need to understand that these are products for sale, and if they
tear a book, you should offer to buy it.
- Pick up after your children and insist that they help you.
Bookstores are an excellent place to play "The Matching
Game" -- matching books to others with the same cover, that
is!
- Do not let your children climb the bookshelves or otherwise
consider the store a playground. Books are heavy and have pointed
corners so they can be quite painful when they hit.
- Drinks and food should be consumed in the café. At
least do not put drinks down on top of books. The store can't
sell sticky or wet books.
- Do not berate the clerks for not having the book you want.
We aren't the buyers.
- If the computer says the book is in stock, and it isn't where
it is supposed to be, then the book has been recently purchased
or someone has not put it back in its place. Ask a bookseller
to look in backstock if you have searched the whole bookshelf
and still can't find it.
- The booksellers will search very hard to locate a title for
you, but we really can't find that "little yellow book that's
about a girl and a horse." Copyrighted books do not have
their contents online for searching. Books are never cataloged
by cover color.
- Search for book reviews on the web before you come to a store.
It is impossible for a bookseller to tell you what the best book
is about homeschooling, for example. Bring in a list of several
titles and authors that would be acceptable for you.
- Sometimes books go out of print. That is just a fact. Deal
with it.
- Watch for the checkout line to die down. When the line was
long, I avoided telling customers about a 15% off coupon, so
as to get everyone out as fast as possible. Those who came when
the line was short were given coupons and got 15% off their purchases.
- If you have a complicated return, such as gift returns with
no store price stickers and no receipt, please try to come to
the store during a quiet time when the lines are short.
- If you are on a tight budget, estimate the cost of your purchases
before you get to the cash register. After the clerk hits "total"
the only way to back out of the order is to start all over again.
Ask if you want a running total, and set aside extra books you
may decide not to purchase.
- No, don't ask if you may buy a book, CD or video, and if
you don't like it after reading, listening or viewing the whole
thing, may you bring it back. No. Live dangerously, or go to
the library or rental store to borrow materials.
- One bookstore will want their books aligned with the shelf
edge, another will want them pushed back. Just leave the books
the way you found them.
I hope you and your children will enjoy many happy hours at
your local bookstore.
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Books About Teaching Reading
Reading
Clinic: Brain Research Applied to Reading
by David Furr
This book teaches parents and teachers a new method of teaching
reading. This method has been proven to work with all people,
young and old. It also works very fast. Most students advance
one grade level per 15 hours of instruction. This works with
students who have never been able to read! 2000 Paperback
Teach
Your Child to Read in 100 Easy Lessons
by Engelmann, Siegfried
Based on the excellent DISTAR program, my daughter learned to
read well and fast. Combines phonics with interesting reading
material for youngsters.
Why
Johnny Can't Read
And What You Can Do About It
by Flesch, Rudolph
Contains complete materials and instructions on teaching children
to read at home. 1986 Paperback
How
to Increase Your Child's Verbal Intelligence
by McGuinness, Carmen and Geoffrey
Parents and teachers seeking sound, research-supported advice
on ways to improve their children's reading comprehension will
find this book an essential resource. Publisher's page. 2000 Paperback
The
Writing Road to Reading
The Spalding Method of Phonics for Teaching Speech, Writing
and Reading/Book and Record
by Spalding, Romalda Bishop Walter T. Spalding
A popular method for teaching reading at home, combining the
learning of reading and writing. 1990 Paperback
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